Privacy Policy
Last updated: 11/20/2025
1. Introduction
Welcome to SumeraLabs. We are committed to protecting your privacy and handling your data in an open and transparent manner. This privacy policy explains how we collect, use, and share information about you when you visit our website (sumeralabs.ai), use our AI assistant services, or otherwise interact with us.
2. Information We Collect
a. Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you create an account, fill out a form (like the "Book a Demo" form), or communicate with us. The types of information we may collect include your name, email address, phone number, company name, and any other information you choose to provide.
b. Information We Collect Automatically
When you access our website, we may automatically collect certain information, including your IP address, browser type, operating system, and information about your usage of our website through cookies and similar tracking technologies.
c. Information from Our AI Assistants
As a provider of AI assistant services, we process data on behalf of our business customers. This may include personal data of their end-users (e.g., names, contact details, appointment information, chat and call transcripts). In this capacity, SumeraLabs acts as a "data processor," and our customers are the "data controllers." Our processing of this data is governed by our agreements with our customers.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services.
- Process transactions and send you related information.
- Communicate with you, including responding to your comments, questions, and requests, and providing customer service and support.
- Monitor and analyze trends, usage, and activities in connection with our services.
- Personalize our website and services.
4. Sharing of Information
We do not share your personal information with third parties except in the following circumstances:
- With your consent.
- With third-party vendors and service providers that perform services on our behalf (e.g., payment processing, data analysis, email delivery).
- If we believe disclosure is necessary to comply with any applicable law, regulation, legal process, or governmental request.
- To enforce our agreements, policies, and terms of service.
5. Data Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
6. Your Rights
Depending on your location, you may have certain rights under local data protection laws, including the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us.
7. Changes to This Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the "Last Updated" date at the top of the policy and, in some cases, we may provide you with additional notice.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at: support@sumeralabs.com.